We stand behind our products with a lifetime guarantee against breakage during normal use
The Strap Winder Pro is covered by our Lifetime Warranty against defects in materials and workmanship under normal use conditions.
To file a warranty claim, simply email us directly with the required information and photos:
To: admin@strapwinderpro.com
Subject: Strap Winder Pro Warranty Claim - [Your Name]
Contact Information:
Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Purchase Information:
Order Number: [If available]
Purchase Date: [Approximate date]
Shipping Address for Replacement:
[Your Full Address]
[City, State ZIP]
Issue Description:
[Describe what happened and how the Strap Winder Pro failed]
Photos:
Please attach 2 clear photos:
1. Overview of the damage
2. Close-up of the damaged area
I understand that:
• No return of the damaged unit is required
• I will be responsible for shipping costs (approximately $5-8) for the replacement
• The warranty covers defects in normal use only
• Open Deck Innovations reserves the right to determine warranty eligibility
If you prefer to call or have questions about the warranty process:
(864) 523-4145
If you have questions about our warranty policy or need assistance with your claim, please contact us: